In today's workplace, Employee Relations (ER) plays a critical role in shaping business decisions and impacting employee engagement and happiness. As a leader or HR professional, it's essential to have a solid understanding of ER and how to navigate the challenging scenarios that often come with managing it. In this presentation, we'll provide insight into what ER is, how it influences organizations, and the connection between employee engagement and effectively managing ER. We'll also provide an overview of navigating difficult situations that require investigations and HR involvement, giving you the tools you need to succeed in an ER role.